Implementing CRM systems has come a long way since when the PC and MAC first hit the market. In fact, I'd like to tell you a story about how I learned to love customer relationship management.
Shortly after arriving in America, I went about trying to find a job, earn some money so I could feed myself and my wife. Needless to say, we came to this great country with nothing in our pockets (well, maybe enough for bus fare). I tried and tried, and one day, my world changed for the better. At the time, I didn't know by how much.