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Running a business feels like a juggling act, especially when you’ve got employees feeling undervalued, underpaid, and overwhelmed. A recent article in Entrepreneur by David James laid it all out: salary dissatisfaction, lack of appreciation, and poor work-life balance are the top reasons employees are fed up. And it’s not just the employees; HR teams are feeling the squeeze too, struggling with time management and constantly putting out fires.

It’s a mess out there, and if you’re feeling it in your own company, you’re not alone. The survey revealed that almost 30% of HR professionals said the number one complaint from employees is feeling underpaid, followed closely by feeling unappreciated and having a poor work-life balance. These aren’t just numbers; they’re signals that something is off and needs to be fixed—fast.

Is Your Company Guilty of These Mistakes?

Dear Reader,

It hurts to lose customers. You work hard to attract them, invest time and money in your marketing, deliver a great product or service—and yet, they disappear. It’s frustrating, it’s disheartening, and it can feel like you’re constantly chasing your tail just to stay afloat. But here’s the truth: most customer losses don’t happen because of the competition. They happen because of failure points in your business.

Common Failure Points That Drive Customers Away

To solve the problem, you need to understand where things are going wrong. Too often, businesses focus all their energy on getting new customers in the door and neglect what happens after. And that’s where you’re likely to find failure points: