Blogs

Building Out Your Customer Journey Map

Posted by Parthiv Shah on Sep 27, 2019 9:07:18 AM

 

I might be dating myself here, but remember the early days of getting directions online? You'd go to a site like MapQuest, put in your start and end points, and print out 10 pages of turn-by-turn directions. It worked great... until you missed a turn. If you got off the route, you were doomed.

Compare that early technology to the current, GPS-based options, such as Google Maps or Waze. These new tools give you dynamic directions in real-time. It knows where you are, how fast you're going, and where you're headed. It can even warn you of road hazards and find new routes on the fly.

Which type of navigation tool are you using to track your customers' journeys? Are you spitting out a set of directions for them to follow, hoping they won't deviate from the route? Or are you using accurate data to map where they are, where they're headed, and what hazards they need to avoid?

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Topics: customer value optimization, Customer Retention, customer experience, customer journey

When the Patient Says No

Posted by Parthiv Shah on May 15, 2019 3:10:47 PM

Our client base is made up of several niches, but predominately physicians, dentists, and attorneys.   Further breaking down the spread, dentists is what we seem to attract more than the others. 

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Topics: customer value optimization, concepts and strategy, No BS, Strategic Coach

Digital Marketer Two Page Marketing Plan

Posted by Parthiv Shah on Jun 4, 2018 3:13:00 PM

In 2016 eLaunchers.com became Digital Marketer Certified Partner and joined the quest to help digital marketer double the size of 10000 companies.

Digital Marketer has a 73 point check list of things you can do to grow your business. I would like to share this valuable resource with you. Just click on the link below to download the PDF.

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Topics: Implementation, digital marketer, customer value optimization, 73 point double your business checklist

ENGAGE, RETAIN & REWARD YOUR CROWN JEWEL AND DIAMOND NECKLACE CLIENTS!

Posted by Parthiv Shah on May 30, 2018 3:37:46 PM

Engage, Retain & Reward Your Clients

Customer Care, Connection, Engagement, Retention, Ascension & Nurture Program

Customers are like Diamonds. YOURS FOREVER, until you lose them!


It takes blood, sweat & tears to land a customer. It takes an enormous effort to have someone know, like & trust you. It takes another significant effort to delivery, satisfy, nurture & ascend the client in a significant relationship. And one day, POOF, they are gone!

At eLaunchers.com we create a formal loss prevention program that periodically contacts your customers, makes them feel important, keep track of expectations and perceptions, gently solicits referrals and rewards the client for good behavior.

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Topics: customer value optimization, elaunchers, Customer Retention

 parthiv shah

 

Are you one of the 99% of small businesses who are spending money on marketing but unhappy with results & ROI?

I can help you establish controls and measurements so you can know, understand and MEASURE what is working and what is not working in real time. In one hour I will help you identify your KPI (Key Performance Indicators) and connect all your digital marketing assets (website, social media, finance) to a digital dashboard and a mobile app so you can track and measure everything going forward in real time.

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If you click on this button and schedule a call with me, we can work build this out for you in an hour. The dashboard is yours to keep, configure and use at no charge for the life of our relationship. It's like an accounting system for money you have not made yet! 

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