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How a Disconnected Team Can Cost You Big

Posted by Parthiv Shah on Dec 11, 2024 8:00:00 AM

Imagine this: A prospect calls your business, eager to buy, but the person answering the phone stumbles, provides vague answers, or worse, transfers them to someone else who’s equally unprepared. What happens next? That caller hangs up, frustration builds, and your competitor gains a new customer.

The truth is, every member of your team who answers the phone becomes the face of your business. If they’re unprepared, uninformed, or inconsistent, it reflects poorly on your entire operation. On the flip side, when your team is aligned and trained, every call becomes a chance to impress, build trust, and drive revenue.

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Topics: drive growth, unprepared, uninformed, aligned and trained, build trust, Create and Stick, Teamwide Standards, Improve Continuously

 parthiv shah

 

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