Customer Care, Connection, Engagement, Retention, Ascension & Nurture Program
It takes blood, sweat & tears to land a customer. It takes an enormous effort to have someone know, like & trust you. It takes another significant effort to delivery, satisfy, nurture & ascend the client in a significant relationship. And one day, POOF, they are gone!
At eLaunchers.com we create a formal loss prevention program that periodically contacts your customers, makes them feel important, keep track of expectations and perceptions, gently solicits referrals and rewards the client for good behavior.
Your marketing automation technology and data science typically used for sales & marketing can also be used for customer engagement, retention, ascension and relationship management. You can automate a year long, multi touch, highly personalized customer care sequence that also acquires valuable customer feedback, referrals, testimonial & social proof. When you outsource this operation to eLaunchers.com, we turnkey the entire operation from ‘soup to nuts’ all year long!
We will design your program, extract data every month from infusionsoft and send them cards, gifts, newsletters, magazine & other things that are appropriate. AUTOMATICALLY!
Identify your crown jewel clients based on their recency, frequency, profitability & propensity to give referrals & testimony. Reward them for their purchases, loyalty, referrals & testimonials. YOUR CROWN JEWEL CLIENTS WILL REFER YOU TO OTHER HIGH PROFILE CLIENTS. Do whatever it takes to cherish these relationships. Use automation and data intelligence to identify your crown jewel clients early in the relationship. You need to build, develop, nurture & preserve these relationships!