The success of your business depends on how well your employees perform their jobs. They are your biggest asset. But what happens when they're unhappy? Disengaged?
The effects can be far-reaching.
First Impressions Count
Receptionist scowling when customers or clients enter? Call Center generally unhelpful? Customer Service not empathic to a problem? Employees are the first impression of YOUR company. Customers and clients can sense how your employees feel - it matters.
It's Just A Paycheck
Underperforming employees tend to view their jobs as just a job. To them, it's a paycheck and nothing more. Consequently, they tend to put in minimal effort, just going through the motions. They are typically uninvested in the outcome.
It's Going To Cost You
Company culture doesn't just affect its employees. Culture impacts customer service, too. Your employees interact with your customers, and unhappy employees have an IMPACT and they can COST you - customers, clients, and money.
Growing Your Business Comes At A Cost
WHY is this happening?
WHAT can you do to resolve it?
HOW can you make sure it doesn't happen again?